While viewing the remote computer, start or stop control of the remote keyboard and mouse. If you need to provide deeper support, request to elevate the session to the full customer client. In a click-to-chat session, you can only chat with the customer and see basic session information. You can request to elevate your permission level at any time during the session. Your customer can choose to grant you view-only access or, if your permissions allow, full mouse and keyboard control, enabling you to work on the remote computer as if you were really there. Once the customer has granted permission, the enabled applications of the remote desktop appear in your window. The customer can now grant access when prompted in the customer client, and the representative is directed to the correct panes in Settings to update the permissions. Alternatively, you may only be allowed to request full screen sharing, or you may be allowed to choose which level of access to request.Ī site-wide setting may allow your customer to limit applications after beginning screen sharing, regardless of the level of access requested.įor macOS Catalina (10.15)+ systems, if remote control is not enabled, click the banner at the top of the Screen Sharing tab to prompt the user for permissions. If your administrator has set your account to require that the customer select which applications to share, you will only be allowed to request limited screen sharing. Customer Chooses Shared Applications, available only when supporting a Windows or Mac computer, allows the customer to limit which applications to share.Privacy screen is not available when supporting Windows 8. Privacy Screen, available only when Jumping, starts the session with the remote customer's view and control of the system disabled.If you check View Only, you may see but not control the remote screen.If you check Full Access, available only in a customer-initiated session, you will request both screen sharing and all other privileges at once.Leaving all options unchecked requests full screen sharing, which grants view and control of the remote system's entire desktop and all applications.Options may be available below the button depending on your account settings. The next time you connect to the same machine Jump will remember your windows positions and arrange it automatically.Screen Share with the Remote Customer for View and Controlįrom the session window, click the Screen Sharing button to request control of the remote computer. Arrange the windows however you like - go full-screen move it side by side, or even close a window if you don't want to see that monitor - it's up to you. You'll then see windows for each remote display. Connect to your machine and then click View -> Displays In Separate Windows.To start using the new multi-monitor experience for fluid: Together with the new restore windows feature and Fluid's automatic display resolution matching this makes an amazing multi-monitor experience. For example - if you have 3 monitors on your local machine and 2 on the remote machine, you can now use 2 monitors to view the remote machine and the other monitor for your emails, Slack, Zoom etc. This makes it possible for you to arrange the remote computer's displays anyway you want. Jump Desktop now supports opening up your remote displays in separate windows simultaneously.
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